Terms of Service

Please read these Terms of Service ("Terms") carefully before using the website located at lacunamedia.com (the "Site") operated by Lacuna Media ("Lacuna Media," "we," "us," or "our"). By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

1. Use of the Site

You may use the Site for lawful purposes only. You agree not to use the Site in any way that:

• Violates any applicable local, state, federal, or international law or regulation
• Is harmful, fraudulent, misleading, or deceptive
• Infringes on the intellectual property rights of Lacuna Media or any third party
• Interferes with or disrupts the Site or its servers
• Attempts to gain unauthorised access to any portion of the Site or its related systems

2. Services Described on This Site

The Site describes digital marketing services offered by Lacuna Media, including website development, paid advertising management, search engine optimisation, answer engine optimisation, and social media management. Descriptions of services are for informational purposes only. All engagements are subject to a separate written service agreement between Lacuna Media and the client.

No guarantees of specific results: Digital marketing outcomes depend on many factors outside our control, including market conditions, competition, platform algorithm changes, and your business operations. Nothing on this Site constitutes a guarantee of specific search rankings, advertising performance, follower growth, revenue increases, or any other metric.

3. Contact Forms and Communications

By submitting a contact or lead form on the Site, you consent to being contacted by Lacuna Media via email or phone regarding your inquiry. SMS communications are only sent to users who have explicitly opted in via the SMS consent checkbox on our forms. See our Privacy Policy for full details.

4. Intellectual Property

All content on the Site — including text, graphics, logos, images, and software — is the property of Lacuna Media or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works of any Site content without express written permission from Lacuna Media.

5. Third-Party Links

The Site may contain links to third-party websites. These links are provided for your convenience only. Lacuna Media has no control over the content or practices of third-party sites and accepts no responsibility for them. Accessing any third-party site through a link on our Site is at your own risk.

6. Disclaimer of Warranties

THE SITE AND ALL INFORMATION, CONTENT, AND SERVICES DESCRIBED ON IT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. LACUNA MEDIA DOES NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

7. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, LACUNA MEDIA AND ITS OWNERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE OR ANY SERVICES DESCRIBED ON IT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU EXCEED ONE HUNDRED US DOLLARS ($100).

8. Indemnification

You agree to indemnify, defend, and hold harmless Lacuna Media and its owners, employees, and agents from any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising out of or relating to your use of the Site or your violation of these Terms.

9. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Utah, United States, without regard to its conflict of law provisions. Any dispute arising under these Terms shall be resolved exclusively in the state or federal courts located in Utah County, Utah, and you consent to the personal jurisdiction of those courts.

10. Changes to These Terms

We reserve the right to update these Terms at any time. When we do, we will update the effective date at the top of this page. Your continued use of the Site after any changes constitutes your acceptance of the updated Terms.

11. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

12. Contact Us

If you have any questions about these Terms, please contact us:

Lacuna Media
Email: hello@lacunamedia.com
Website: lacunamedia.com